FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit our account creation page and follow the instructions on-screen.

What's more, by creating an account, you join our loyalty program that will earn you tidbit points for every dollar spent. Use them to redeem discount codes for your next purchase! Find out more at our program page.

We are based in sunny Singapore island and do free shipping to 1 location per order in Singapore.

For shipping internationally, you can select your country and view the additional shipping charges reflected at the checkout page. Please make sure your address is entered accurately.

We offer free shipping within Singapore with no minimum amount! If the quantity is below 1kg or less than 3 x 200g bags, we will send them out via SingPost normal mail (non-trackable). Lead time is 2 to 10 working days.

For all other orders including party packs, gifts and snack boxes, Qxpress will deliver the treats from 9am to 6pm from Monday to Friday. Lead time is 2 to 5 working days (exclude public holidays and weekends). We process orders at 9am, all orders after 9am would be considered the next day.

You will get a SMS and/or email to notify you that your snacks have been shipped out! Please allow 1 to 2 more days during peak seasons and sales period. For urgent same-day delivery or specific 2 hour delivery time slot, it's an additional $20 by Grab Express. Contact us to find out more. 

An email notification is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at contact@snackfirst.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Please email us directly at contact@snackfirst.com for any order changes. You can amend or cancel your order as long as it is still not processed.

For order cancellation, in the event that your order is already processed (we are already packing them) or shipped (handled over to the delivery partner 🚚), we regret that we are unable to cancel it anymore.

Yes you can, only for orders through our website and not through other online platforms. Message to recipient can be added when you check out under 'Note' section. You can also send us the excel file or drop us an email on this. 

You can do self collection after you order through the website. Bulk packs (>500g) are packed to order and only retail packs (100g to 200g) are available on our shelves. Contact us to check if your snacks are ready for collection. Cut off for same day self collection is by 2pm. 

We can also arrange delivery for a specific 2 hour range time slot for week days only by Grab Express (Additional $20). This additional charge is also the same for urgent same-day delivery too. 

Yes you can! When you check out, just specify the date (at least 2 working days in advanced) at the Additional Instructions to Seller box and we will arrange it accordingly. If we are unable to deliver on time, we will contact you to inform you about it.

For same-day delivery, we do charge an additional $15 for Grab Express, with advance notice of 2 hours needed, cut off time at 3pm for week days. This is only for week days as we are closed on public holidays and weekends. Just add Express shipping to your cart. 

Most courier companies only deliver on weekdays from 9am to 6pm. It would be better if you can arrange with the courier company (usually Qxpress) on your available dates or request for them to put it at the riser.

Occasionally, we would like you to try our new products and show our appreciation for your continuous support. Furthermore, the party packs are convenient to contain your daily limit of snacks on the go. Win-win!

We do have special price for bulk orders. For customised gifts and all queries, please contact us directly to discuss more.

First, choose the snacks that you like. Then, click Check out. You will reach this page below. 

Enter the promo code in the red circle, click Coupon and the discounts will be shown instantly to the products applicable. You can proceed with payment after which. 

At the checkout page, you will be presented with a few options for your payment. You can choose the 'Bank Transfer using PayNow' option.

Using your banking application, you can either use our UEN number, 201700762H or scan the below QR code for payment. 

Here are links to the commonly used banking applications on the steps to use PayNow.

• DBS Paylah
• UOB TMRW
• OCBC Pay Anyone

You can pay by the PayNow option when you check out. Follow the instructions to pay using your DBS Paylah, OCBC Pay Anyone or UOB PayNow applications. If you like to pay directly to our bank account, please contact us to find out more. We also accept GrabPay on our website.

Yes, we do. We also do submit tenders so do invite us!

All our products listed are packed at 200g for weekly consumption and 1kg for monthly consumption. If you are looking to purchase at a bulk or wholesale quantity, please contact us and we are happy to work out the details with you.

You need to have an account with us to access your order history and re-order your snacks.

1. Login to your account

After logging in, your dashboard page will load and under 'Order History', you will see your past orders.

2. Click the Re-order icon

3. A pop-up page will be shown and you will be able to review the snacks and quantity that you would like to re-order

4. Click 'Add to Cart' to add your selected snacks to your existing cart, or click 'Reorder & Checkout' to proceed directly to the checkout page

Email or message us immediately! We can change it as long as we have not ship the order. Once we hand over your parcel to our delivery partner, it becomes 10x more difficult to change the address and there will be of course be a delay in your delivery. 

We regret to inform you that we cannot be held responsible for damage or loss due to the input of an incorrect address. Please check your details clearly and not give your snacks away!

In your order confirmation email, click and navigate to your order status page.

On your order status page, you can view your order, shipping and payment details. If your order is shipped, your shipment details will be shown and you can click the tracking number for more details.

Your order tracking page should look something like below.

We take special care in packing your orders to prevent them from getting damaged during transit. If in an unfortunate incident you received damaged or incorrect products, we will work with you to arrange a replacement or refund. Any defects or disputes should be communicated within 7 days upon delivery.

Oh snack! If you have not received your items within 5 working days after you have been notified that your purchase is shipped, please contact us. Do allow 5 more working days for SingPost parcels.

If you change your mind about your snacks and they are unopened, you can do return or exchange at our office located at 18 Boon Lay Way 02-120 Singapore 609966. Any defects or disputes should be communicated within 7 days upon delivery. Please do send us a message first before coming down so we can arrange the necessary beforehand.

Yes, we do. Please visit the gift card page.

We pack our snacks in a SFA approved food facility under the licence number PL22E0139.

Our retail store is opening in 1 Dec 2023 at One Holland Village. In the meantime, you can self-collect from our packing facility (18 Boon Lay Way #02-120) with 2 hours' lead time. 

We are listed on all online platforms namely, Lazada, Shopee, Qoo10, RedMart, Fairprice Online, Amazon Fresh, GrabFood and Foodpanda. For express same-day shipping or delivery on specific dates, please top up $20 for Grab Express.

We do not store or have any access to any credit card details. All the information are stored with your payment provider, such as Google Pay, Paypal, Apple Pay.