SnackFirst does not have a halal certificate at the moment but we can declare that it is a "No Pork, No Lard" establishment. Additionally, these snacks on this page come from halal certified establishments or search halal at our website.
- Are our snacks Halal certified?
- What is the shelf life of the snacks?
- How do you ensure freshness and maintain quality of your snacks?
- How do I store the snacks to ensure freshness?
- Why should I eat nuts, seeds or dried fruits?
- What is the nutritional content of all the snacks?
- What is the daily intake limit?
- Which snacks are organic or suitable for vegans or vegetarians?
- What snacks are suitable for pets?
- Can I place an order without creating an account?
- What are the countries you ship to?
- What are the delivery charges and lead time?
- Where is my order confirmation?
- How do I edit or cancel my order?
- Can I include a message in the snack box?
- Can we do self collection or store pick up? Can we specify a certain delivery timing?
- Can I arrange delivery on a specific day for birthdays / event dates?
- Can I receive my snacks on the same day or at night?
- Why are there small packets of samples in my delivery?
- Can you do bulk orders, corporate gifts, wedding favours and other special requests?
- How do I input the promotional code during check out?
- How do I pay using PayNow?
- Besides credit cards, what other payment methods do you accept?
- Do you accept payment by vendors@gov, GeBIZ and Sesami (NHG/NUS)?
- How can I purchase in larger quantities?
- How to re-order snacks from my previous order?
- I have entered a wrong shipping address, how can I change it?
- How do I track my package?
- Damaged or incorrect products received
- Shipment did not reach you
- How can we do returns or exchange?
- Do you sell gift vouchers?
- Do you have any food licence?
- Do you have a physical store? Where do you sell your snacks?
- Do you store any of our credit card details? How do we prevent a breach?
About our snacks
Are our snacks Halal certified?
What is the shelf life of the snacks?
The snacks are best consumed within 1 month. The best before dates are printed at the back of the packaging with around 6 to 8 months shelf life. We recommend to store them in the fridge and/or air tight containers.
How do you ensure freshness and maintain quality of your snacks?
For most of the snacks especially nuts, our stocks are stored in a cold room upon arrival. Every week, the required stocks will be transferred to our air-conditioned facility for packing. All bags are sealed on the same day after packing to maintain their optimum quality.
How do I store the snacks to ensure freshness?
If the snacks are consumed within 1 month, do keep them in air-tight containers (not in our bags if possible). For more than 1 month of storage, please keep them in the fridge.
Why should I eat nuts, seeds or dried fruits?
What is the nutritional content of all the snacks?
Most of the nuts, fruits and seeds will have their own nutritional information stated at the product description. Unfortunately, we do not have the nutrition information for some snacks like cookies, biscuits and crackers at the moment.
What is the daily intake limit?
One handful of snacks or 30g is the rule of thumb for one day's consumption. The exact number to eat is listed here in our nutritional info page. You can take slightly more for raw snacks and lesser for roasted ones as they contain some salt. It's best to limit yourself to get the full nutritional benefits.
Which snacks are organic or suitable for vegans or vegetarians?
Some of our snacks contain shrimps, eggs and anchovies so we have sorted out a range that is suitable for vegans. You can find the full range on this page or search vegan at our website.
We do have a range that is gluten-free and you can see the full range of gluten-free snacks on this page or search organic at our website.
What snacks are suitable for pets?
We do have a range for our furry friends including most dogs and cats. These snacks have no salt, sugar, preservatives and are natural on its own, do take note of the portion and check out this page or search pets at our website.
Birds can eat all kinds of nuts. Parrots usually like raw walnuts, pistachio and almonds while hamsters prefer almonds, walnuts and pine nuts. Do not feed any of these snacks to rabbits and guinea pigs as they cannot eat any of them.
Ordering and delivery
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit our account creation page and follow the instructions on-screen.
What's more, by creating an account, you join our loyalty program that will earn you tidbit points for every dollar spent. Use them to redeem discount codes for your next purchase! Find out more at our program page.
What are the countries you ship to?
We are based in sunny Singapore island and do free shipping to 1 location per order in Singapore.
For shipping internationally, you can select your country and view the additional shipping charges reflected at the checkout page. Please make sure your address is entered accurately.
What are the delivery charges and lead time?
We offer free shipping within Singapore with no minimum amount!
If the total order is less than 600g or lesser than 3 retail bags, we will send them out via SingPost normal mail (non-trackable). Lead time is 2 to 10 working days.
For all other orders, we use standard third party courier. Qxpress will deliver the treats from 9am to 6pm from Monday to Friday. Lead time is 2 to 5 working days (exclude public holidays and weekends). We process orders at 9am, all orders after 9am would be considered the next day. Do take note that there is a chance of courier delays of 1 to 2 working days.
You will get a SMS and/or email to notify you that your snacks have been shipped out! Please allow 1 to 2 more days during peak seasons and sales period.
For urgent delivery or specific 2 hour delivery time slot or specific delivery dates, it's an additional $20 by Grab Express or Lalamove. Contact us to find out more.
Where is my order confirmation?
An email notification is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at firstname.lastname@example.org just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
How do I edit or cancel my order?
Please email us directly at email@example.com for any order changes. You can amend or cancel your order as long as it is still not processed.
For order cancellation, in the event that your order is already processed (we are already packing them) or shipped (handled over to the delivery partner 🚚), we regret that we are unable to cancel it anymore.
Can I include a message in the snack box?
Yes you can, only for orders through our website and not through other online platforms. Message to recipient can be added when you check out under 'Note' section. You can also send us the excel file or drop us an email on this.
Can we do self collection or store pick up? Can we specify a certain delivery timing?
You can do self collection after you order through the website. Bulk packs (>500g) are packed to order and only retail packs (100g to 200g) are available on our shelves. Contact us to check if your snacks are ready for collection. Cut off for same day self collection is by 2pm.
We can also arrange delivery for a specific 2 hour range time slot for week days only by Grab Express (Additional $20). This additional charge is also the same if you need delivery urgently or with specific delivery timings or dates.
Can I arrange delivery on a specific day for birthdays / event dates?
Yes you can! When you check out, just specify the date (at least 2 working days in advanced) at the Additional Instructions to Seller box and we will arrange it accordingly. Please take note that for all free standard courier deliveries, there is a chance of courier delay.
For guaranteed delivery on a particularly date, please opt for Grab Express at additional $20.
Can I receive my snacks on the same day or at night?
For same-day delivery, we do charge an additional $15 for Grab Express, with advance notice of 2 hours needed, cut off time at 3pm for week days. This is only for week days as we are closed on public holidays and weekends. Just add Express shipping to your cart.
Most courier companies only deliver on weekdays from 9am to 6pm. It would be better if you can arrange with the courier company (usually Qxpress) on your available dates or request for them to put it at the riser.
Why are there small packets of samples in my delivery?
Occasionally, we would like you to try our new products and show our appreciation for your continuous support. Furthermore, the party packs are convenient to contain your daily limit of snacks on the go. Win-win!
Can you do bulk orders, corporate gifts, wedding favours and other special requests?
We do have special price for bulk orders. For customised gifts and all queries, please contact us directly to discuss more.
How do I input the promotional code during check out?
First, choose the snacks that you like. Then, click Check out. You will reach this page below.
Enter the promo code in the red circle, click Coupon and the discounts will be shown instantly to the products applicable. You can proceed with payment after which.
How do I pay using PayNow?
At the checkout page, you will be presented with a few options for your payment. You can choose the 'Bank Transfer using PayNow' option.
Using your banking application, you can either use our UEN number, 201700762H or scan the below QR code for payment.
Here are links to the commonly used banking applications on the steps to use PayNow.
Besides credit cards, what other payment methods do you accept?
You can pay by the PayNow option when you check out. Follow the instructions to pay using your DBS Paylah, OCBC Pay Anyone or UOB PayNow applications. If you like to pay directly to our bank account, please contact us to find out more. We also accept GrabPay on our website.
Do you accept payment by vendors@gov, GeBIZ and Sesami (NHG/NUS)?
Yes, we do. We also do submit tenders so do invite us!
How can I purchase in larger quantities?
All our products listed are packed at 200g for weekly consumption and 1kg for monthly consumption. If you are looking to purchase at a bulk or wholesale quantity, please contact us and we are happy to work out the details with you.
How to re-order snacks from my previous order?
You need to have an account with us to access your order history and re-order your snacks.
1. Login to your account
After logging in, your dashboard page will load and under 'Order History', you will see your past orders.
2. Click the Re-order icon
3. A pop-up page will be shown and you will be able to review the snacks and quantity that you would like to re-order
4. Click 'Add to Cart' to add your selected snacks to your existing cart, or click 'Reorder & Checkout' to proceed directly to the checkout page
I have entered a wrong shipping address, how can I change it?
Email or message us immediately! We can change it as long as we have not ship the order. Once we hand over your parcel to our delivery partner, it becomes 10x more difficult to change the address and there will be of course be a delay in your delivery.
We regret to inform you that we cannot be held responsible for damage or loss due to the input of an incorrect address. Please check your details clearly and not give your snacks away!
How do I track my package?
In your order confirmation email, click and navigate to your order status page.
On your order status page, you can view your order, shipping and payment details. If your order is shipped, your shipment details will be shown and you can click the tracking number for more details.
Your order tracking page should look something like below.
Damaged or incorrect products received
We take special care in packing your orders to prevent them from getting damaged during transit. If in an unfortunate incident you received damaged or incorrect products, we will work with you to arrange a replacement or refund. Any defects or disputes should be communicated within 7 days upon delivery.
Shipment did not reach you
Oh snack! If you have not received your items within 5 working days after you have been notified that your purchase is shipped, please contact us. Do allow 5 more working days for SingPost parcels.
How can we do returns or exchange?
If you change your mind about your snacks and they are unopened, you can do return or exchange at our office located at 18 Boon Lay Way 02-120 Singapore 609966. Any defects or disputes should be communicated within 7 days upon delivery. Please do send us a message first before coming down so we can arrange the necessary beforehand.
Do you sell gift vouchers?
Yes, we do. Please visit the gift card page.
Do you have any food licence?
We pack our snacks in a SFA approved food facility under the licence number PL22E0139.
Do you have a physical store? Where do you sell your snacks?
Our retail store is opening in 1 Dec 2023 at One Holland Village. In the meantime, you can self-collect from our packing facility (18 Boon Lay Way #02-120) with 2 hours' lead time.
We are listed on all online platforms namely, Lazada, Shopee, Qoo10, RedMart, Fairprice Online, Amazon Fresh, GrabFood and Foodpanda. For express same-day shipping or delivery on specific dates, please top up $20 for Grab Express.
Do you store any of our credit card details? How do we prevent a breach?
We do not store or have any access to any credit card details. All the information are stored with your payment provider, such as Google Pay, Paypal, Apple Pay.