FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit our account creation page and follow the instructions on-screen.

What's more, by creating an account, you join our loyalty program that will earn you tidbit points for every dollar spent. Use them to redeem discount codes for your next purchase! Find out more at our program page.

We are based in sunny Singapore island and do free shipping from $20 to one location per order.

For shipping internationally, you can select your country and view the additional shipping charges reflected at the checkout page. Please make sure your address is entered accurately.

We offer free shipping with a minimum spend of $20. Otherwise, shipping charge is $2.90. Our order lead time is 2 to 5 working days (exclude public holidays and weekends). We process orders at 9am, all orders after 9am would be processed on the next day. Do take note that there is a chance of courier delays of 1 to 2 working days. 

For normal deliveries, we use standard third party couriers, usually Qxpress. Their delivery hours are from 9am to 9pm, Monday to Saturday. You will get an email to notify you that your snacks have been shipped out! Please allow 1 to 2 more days during peak seasons and sales period.

For urgent delivery or specific 2 hour delivery time slot or specific delivery dates, additional charges apply. Please view express shipping charge page for more information.

An email notification is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at contact@snackfirst.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Please email us directly at contact@snackfirst.com for any order changes. You can amend or cancel your order as long as it is still not processed.

For order cancellation, in the event that your order is already processed (we are already packing them) or shipped (handled over to the delivery partner 🚚), we regret that we are unable to cancel it anymore.

Yes you can, only for orders through our website and not through other online platforms. Message to recipient can be added when you check out under 'Note' section in the cart. You can also send us the excel file or drop us an email on this. 

You can do self collection at our office or OHV store when you order through the website. Bulk packs (>500g) are packed to order and only retail packs (100g to 200g) are available on our shelves. Contact us to check if your snacks are ready for collection. Cut off for same day self collection is by 2pm. You can specify the self collection at our Note section in the cart. 

We can also arrange delivery for a specific 2 hour range time slot for week days only by Grab Express or Lalamove. Additional charges apply and you can view express shipping for more details. This additional charge is also the same if you need delivery urgently within 2 working days or with specific delivery timings or dates. 

Yes you can! When you check out, just specify the date (at least 2 working days in advance) at the Additional Instructions to Seller box and we will arrange it accordingly. Please take note that for all free standard courier deliveries, there is a chance of courier delay of up to 1 week. 

You can specify the preferred date at our Note section in the cart. 

For guaranteed delivery on a particularly date with 2 hour range, please opt for Grab Express at additional $20. 

For normal delivery, we usually engage Qxpress and their stated delivery hours are from 9am to 9pm, Mon to Sat. They can leave the parcel at your doorstep at your request. To do that, call Qxpress @ 6661 9100 once you have the tracking url with parcel id. They will help you with your specifc requests.

For express delivery, we engage express delivery services (e.g. Grab Express, Lalamove) and additional charges apply. Visit express shipping charges page for more information.

We do have special price for bulk orders. For customised gifts and all queries, please contact us directly to discuss more.

First, choose the snacks that you like. Then, click Check out. You will reach this page below. 

Enter the promo code in the red circle, click Coupon and the discounts will be shown instantly to the products applicable. You can proceed with payment after which. 

You need to have an account with us to access your order history and re-order your snacks.

1. Login to your account

After logging in, your dashboard page will load and under 'Order History', you will see your past orders.

2. Click the Re-order icon

3. A pop-up page will be shown and you will be able to review the snacks and quantity that you would like to re-order

4. Click 'Add to Cart' to add your selected snacks to your existing cart, or click 'Reorder & Checkout' to proceed directly to the checkout page

Email or message us immediately! We can change it as long as we have not ship the order. Once we hand over your parcel to our delivery partner, it becomes 10x more difficult to change the address and there will be of course be a delay in your delivery. 

We regret to inform you that we cannot be held responsible for damage or loss due to the input of an incorrect address. Please check your details clearly and not give your snacks away!

Oh snack! If you have not received your items within 5 working days after you have been notified that your purchase is shipped, please contact us. Do allow 5 more working days for SingPost parcels.

In your order confirmation email, click and navigate to your order status page.

On your order status page, you can view your order, shipping and payment details. If your order is shipped, your shipment details will be shown and you can click the tracking number for more details.

Your order tracking page should look something like below.

At the checkout page, you will be presented with a few options for your payment. You can choose the 'Bank Transfer using PayNow' option.

Using your banking application, you can either use our UEN number, 201700762H or scan the below QR code for payment. 

Here are links to the commonly used banking applications on the steps to use PayNow.

• DBS Paylah
• UOB TMRW
• OCBC Pay Anyone

You can pay by the PayNow option when you check out. Follow the instructions to pay using your DBS Paylah, OCBC Pay Anyone or UOB PayNow applications. If you like to pay directly to our bank account, please contact us to find out more. We also accept GrabPay on our website.

We do not accept exchange due to change of mind. If there is any quality issue, please email us at contact@snackfirst.com and we will reply you within 2 working days on the exchange procedure. Any disputes must be communicated within 7 days upon receipt across all platforms. 

We take special care in packing your orders to prevent them from getting damaged during transit. If in an unfortunate incident you received damaged or incorrect products, we will work with you to arrange a replacement or refund. Any defects or disputes should be communicated within 7 days upon delivery.

Yes, we do. We also do submit tenders so do invite us and we will definitely reply within 2 working days. 

Sorry we do not do refunds but you will receive the equivalent amount in store credits. For amendment of orders, do email us at contact@snackfirst.com and we will assist in the change of billing, shipping adress, change of flavours or pack size. 

Simply by having an account with us! New here? Create a store account. Bought from us before? Access the login page. If you have not activated your account before, follow the instructions provided for resetting your password. Once you have done it, you are welcome to participate in all actions we have prepared for you to earn points.

You earn 1 point or tidbit with every $1 paid made using your account, or by completing any other actions listed in rewards tab. Just click on “Rewards” tab to see the list of activities available for you to take part.

Just click on “Rewards” tab and you will see the list of all discounts you can redeem your points for. Click "Redeem" and copy the promo code. Apply the promo code when you check out to get the equivalent discounts.

100 points - $2

250 points - $5

500 points - $10

900 points - $20

When you made any purchase, you will have to include your email address during the point of purchase. After which, you will need to sign up an account with us or click "Forgot Password" to get a new password. Once you logged in, make sure to activate the account by verifying your address. You will see the 100 tidbits (equivalent to $5) credited to your account after which. 

When you refer a friend, they will have to be a new sign up or account and have made at least 1 purchase. Both you and the referral friend will each get a promo code worth $10. 

Here are some ways you can get free tidbits:

1) Creating an account with us - 250 tidbits

2) Leave a review - 50 tidbits

3) Birthday reward on your birthday month (Remember to input your birthday) - 500 tidbits

4) Place order - 1 tidbit for every $1 spent

For every $1, it will be 1 tidbit for our basic Snack Fan Tier. Once you have purchased at least $500 in a year, your multiplier will be 1.1 as a Snack Lover. This means that for every $1, your tidbits will be 1.1 instead. Similarly for Snack Super Star with a minimum of $1500, your multiplier will be 1.2.

Once you have made the purchase, the tidbits will only expire after a year. An email will be sent to you if there are any points that are going to be expired soon. 

We pack our snacks in a SFA approved food facility under the licence number PL22E0139.

Our retail store is at One Holland Village (7 Holland Village Way, #02-16 S275748). You can head there for all retail packs and selected flavours for gift and party packs. Opening hours are 11am to 9pm daily.

Alternatively, you can order through our website and self-collect from our packing facility at Tradehub 21 (18 Boon Lay Way, #02-120 S609966) with advance notice of 3 hours. Opening hours are 8am to 5pm on weekdays only.

We are listed on all online platforms namely, Lazada, Shopee, RedMart, Fairprice Online, Amazon, Tiktok and GrabFood. For express  delivery on specific dates, please top up $20 for Grab Express.

If you intend to resell or distribute our products, please take note that our snacks should be in original packaging to qualify for our wholesale discounts. Please email us at contact@snackfirst.com for the wholesale price list.

Occasionally, we would like you to try our new products and show our appreciation for your continuous support. Furthermore, the party packs are convenient to contain your daily limit of snacks on the go. Win-win!

We take great pleasure to be part of your events and special days. Do check out our custom gifts collection where the corporate and bulk prices are listed. For all queries, please email us at contact@snackfirst.com to discuss more.

Yes, we do. Please visit the gift card page.

We do not store or have any access to any credit card details. All the information are stored with your payment provider, such as Google Pay, Paypal, Apple Pay.