FAQ

Useful information

Nutritional information

What are the nutritional content of all the snacks?

Why should I eat nuts, seeds or dried fruits?

What is the daily intake limit?

Are our snacks Halal certified?

Which snacks are gluten free?

Which snacks are suitable for vegans or vegetarians?

Delivery

Can I include a message in the snack box?

Can we do self collection or store pick up?

Can I arrange delivery on a specific day for birthdays / event dates?

Can I receive my snacks on the same day?

What are the delivery charges and methods?

What is the delivery lead time?

Can I request for the courier to deliver at night?

What if I found that the package is unsealed or tampered with?

Why are there small packets of samples in my delivery?

What are the countries you ship to?

Storage and packing

Do you have any food licence?

What is the shelf life of the snacks?

Can I store the snacks at room temperature?

Can I store the snacks in the fridge?

Payment

How do I input the promotional code during check out?

How do I pay using PayNow?

Besides credit cards, what other payment methods do you accept?

Others

Can you do bulk orders, corporate gifts, wedding favours and other special requests?

How can I purchase in larger quantities?

Do you have a physical store? Where do you sell your snacks?

How to re-order snacks from my previous order?

Returns

Return policy

Damaged or incorrect products received

Cancellation

Incorrect shipping address

Shipment did not reach you