FAQ

Most of the nuts, fruits and seeds will have their own nutritional information stated at the product description. Unfortunately, we do not have the nutrition information for cookies, biscuits and crackers at the moment.

The American Heart association and Singapore Health Promotion Board recommends daily consumption to fight cardiovascular disease so we should start our heart healthy diet today. 

One handful of snacks or 30g is the rule of thumb for one day's consumption. The exact number to eat is listed here in our nutritional info page. You can take slightly more for raw snacks and lesser for roasted ones as they contain some salt. It's best to limit yourself to get the full nutritional benefits.

SnackFirst does not have a halal certificate at the moment. However, the snacks listed below come from Halal certified establishments and we have the halal certificate from the manufacturers:

1) All Gourmet nuts that come from Singapore, Malaysia and Thailand

2) All Old School snacks that come from Malaysia

3) Diamond Almonds (Raw)

4) Squirrel Walnuts (Raw)

5) Sunshine Raisins

6) Midnight Raisins

6) Go Big Figs

7) Ruby Cranberries

8) Juicy Apricots and Juicy Natural Apricots

9) Chocolate Hazelnuts (Raw)

10) Plump Prunes

11) Summer Blueberries

12) Cheery Cherries

We do have a range that is gluten-free and you can see the full range of gluten-free snacks on this page.

Some of our snacks contain shrimps, eggs and garlic so we have sorted out a range that is suitable for vegans. You can find the full range on this page.

Unfortunately, our office at Depot Lane do not keep stocks and is only a sales office. Our warehouse does not allow walk-ins so there is no self collection at the moment. In the meantime, you can contact us to do same day shipping (Additional $10), subject to stocks availability.

Yes it is possible subject to goods availability. However, we do charge an additional $10 for same day shipping. 

We offer free shipping for all orders with no minimum amount! If the quantity is below 1kg or less than 3 x 200g bags, we will send them out via SingPost. For bigger quantity, a third party courier service will deliver the treats from 9am to 6pm from Monday to Friday. 

Due to COVID-19 limitations, our lead time will be longer.

You will get a SMS and/or email to notify you that your snacks have been shipped out! All orders after 12pm will be considered the next working day. Please allow 1 to 2 more days during peak seasons and sales period. 

Most courier companies only deliver on weekdays from 9am to 6pm. It would be better if you can arrange with the courier company (Qxpress or Urbanfox) on your available dates.

Contact us immediately after you confirm that your family members have nothing to do with it. We will do our best to keep you happy :)

Occasionally, we would like you to try our new products and show our appreciation for your continuous support. Furthermore, the party packs are convenient to contain your daily limit of snacks on the go. Win-win!

Currently, we can only offer free shipping within Singapore. If you have any special requests, please contact us and we can work out the shipping cost with you.

The snacks are best consumed within 3 month. The best before dates are printed at the bottom of the packaging. Most of them be kept for around 8 to 9 months and we recommend to store them in the fridge. 

Yes you can but they are best consumed within 1 month. For more than 1 month of storage, please keep them in the fridge!

Yes, you may do so to extend their shelf life! You may leave them out in room temperature before consumption but it's still the best to consume them within a month.

As there are labour charges incurred for smaller sizes, please purchase our 200g or 2 x 500g packaging instead. Rest assured the snacks will stay fresh for at least 3 months if you store them properly in cool, dry places. 

Yes to both! We also do submit tenders so do invite us!

Yes, you can select the PayNow option when you check out. Follow the instructions to pay using your DBS Paylah, OCBC Pay Anyone or UOB PayNow applications. If you like to pay directly to our bank account, please contact us to find out more.

First, choose the snacks that you like. Then, click Check out. You will brought to the page below. 

Enter the promo code in the red box above, click Apply and the discounts will be shown instantly to the products applicable. You can proceed with payment after which. 

We do have special price for bulk orders. For customised gifts and all queries, please contact us directly to discuss more.

All our products listed are packed at 200g for weekly consumption and 1kg for monthly consumption. If you are looking to purchase at a bulk or wholesale quantity, please contact us and we are happy to work out the details with you.

No, we do not have a retail store at the moment, we only operate online. We also do delivery via GrabFood and Foodpanda if you stay in the South-West region.

You need to have an account with us to access your order history and re-order your snacks.

1. Login to your account

After logging in, your dashboard page will load and under 'Order History', you will see your past orders.

2. Click the Re-order icon

3. A pop-up page will be shown and you will be able to review the snacks and quantity that you would like to re-order

4. Click 'Add to Cart' to add your selected snacks to your existing cart, or click 'Reorder & Checkout' to proceed directly to the checkout page

We take special care in packing your orders to prevent them from getting damaged during transit. If in an unfortunate incident you received damaged or incorrect products, we will work with you on a refund arrangement. Please contact us within 7 working days.

If you would like to cancel your orders, please do so within 24 hours after your order has been confirmed. However if the product is within our specified lead time or already shipped, we regret that we are unable to refund you anymore.

We regret to inform you that we cannot be held responsible for damage or loss due to the input of an incorrect address. Please check your details clearly and not give your snacks away!

Oh snack! If you have not received your items within 7 working days after you have been notified that your purchase is shipped, please contact us. Do allow 5 more working days for SingPost parcels.