FAQ

The American Heart association and Singapore Health Promotion Board recommends daily consumption to fight cardiovascular disease so we should start our heart healthy diet today. 

One handful of snacks or 30g is the rule of thumb for one day's consumption. The exact number to eat is listed here in our nutritional info page. You can take slightly more for raw snacks and lesser for roasted ones as they contain some salt. It's best to limit yourself to get the full nutritional benefits.

SnackFirst does not have a halal certificate at the moment but we can declare that it is a "No Pork, No Lard" establishment. Additionally, these snacks on this page come from halal certified establishments or search halal at our website.

Some of our snacks contain shrimps, eggs and anchovies  so we have sorted out a range that is suitable for vegans. You can find the full range on this page or search vegan at our website.

We do have a range that is gluten-free and you can see the full range of gluten-free snacks on this page or search organic at our website.

We do have a range for our furry friends including most dogs and cats. These snacks have no salt, sugar, preservatives and are natural on its own, do take note of the portion and check out this page or search pets at our website.

Birds can eat all kinds of nuts. Parrots usually like raw walnuts, pistachio and almonds while hamsters prefer almonds, walnuts and pine nuts. Do not feed any of these snacks to rabbits and guinea pigs as they cannot eat any of them. 

Yes you can, only for orders through our website and not through other online platforms. Message to recipient can be added when you check out under 'Note' section. You can also send us the excel file or drop us an email on this. 

You can do self collection after you order through the website. Contact us to check if your snacks are ready for collection. You can also contact us to do same day shipping for week days only (Additional $15).

Yes you can! When you check out, just specify the date (at least 2 working days in advanced) at the Additional Instructions to Seller box and we will arrange it accordingly. If we are unable to deliver on time, we will contact you to inform you about it.

For same-day delivery, we do charge an additional $15 for Grab Express, with advance notice of 2 hours needed, cut off time at 3pm for week days. This is only for week days as we are closed on public holidays and weekends. Just add Express shipping to your cart. 

Most courier companies only deliver on weekdays from 9am to 6pm. It would be better if you can arrange with the courier company (usually Qxpress) on your available dates or request for them to put it at the riser.

We offer free shipping within Singapore with no minimum amount! If the quantity is below 1kg or less than 3 x 200g bags, we will send them out via SingPost normal mail (non-trackable). Lead time is 2 to 10 working days.

For all other orders including party packs, gifts and snack boxes, a third party courier service will deliver the treats from 9am to 6pm from Monday to Friday. Lead time is 2 to 5 working days (exclude weekends).

You will get a SMS and/or email to notify you that your snacks have been shipped out! All orders after 9am will be considered the next working day. Please allow 1 to 2 more days during peak seasons and sales period. 

Occasionally, we would like you to try our new products and show our appreciation for your continuous support. Furthermore, the party packs are convenient to contain your daily limit of snacks on the go. Win-win!

For most of the snacks especially nuts, our stocks are stored in a cold room upon arrival. Every week, the required stocks will be transferred to our air-conditioned facility for packing. All bags are sealed on the same day after packing to maintain their optimum quality. 

The snacks are best consumed within 1 month. The best before dates are printed at the back of the packaging with around 6 to 8 months shelf life. We recommend to store them in the fridge and/or air tight containers. 

If the snacks are consumed within 1 month, do keep them in air-tight containers (not in our bags if possible). For more than 1 month of storage, please keep them in the fridge.

We do have special price for bulk orders. For customised gifts and all queries, please contact us directly to discuss more.

First, choose the snacks that you like. Then, click Check out. You will reach this page below. 

Enter the promo code in the red circle, click Coupon and the discounts will be shown instantly to the products applicable. You can proceed with payment after which. 

At the checkout page, you will be presented with a few options for your payment. You can choose the 'Bank Transfer using PayNow' option.

Using your banking application, you can either use our UEN number, 201700762H or scan the below QR code for payment. 

Here are links to the commonly used banking applications on the steps to use PayNow.

• DBS Paylah
• UOB TMRW
• OCBC Pay Anyone

You can pay by the PayNow option when you check out. Follow the instructions to pay using your DBS Paylah, OCBC Pay Anyone or UOB PayNow applications. If you like to pay directly to our bank account, please contact us to find out more. We also accept GrabPay on our website.

We do not store or have any access to any credit card details. All the information are stored with your payment provider, such as Google Pay, Paypal, Apple Pay.

Currently, we do free shipping within Singapore. For shipping internationally, you will see the additional shipping charges reflected when you check out. 

All our products listed are packed at 200g for weekly consumption and 1kg for monthly consumption. If you are looking to purchase at a bulk or wholesale quantity, please contact us and we are happy to work out the details with you.

No, we do not have a retail store at the moment, we only operate online but you can self-collect your items after you order with 2 hours lead time. Some snacks are also available at Food Folks @ Lau Pa Sat, which is a retail shop. 

We are listed on all online platforms namely, Lazada, Shopee, Qoo10, RedMart, Fairprice Online, Amazon Fresh. We also do delivery via GrabFood and Foodpanda if you stay in the Jurong East region. 

You need to have an account with us to access your order history and re-order your snacks.

1. Login to your account

After logging in, your dashboard page will load and under 'Order History', you will see your past orders.

2. Click the Re-order icon

3. A pop-up page will be shown and you will be able to review the snacks and quantity that you would like to re-order

4. Click 'Add to Cart' to add your selected snacks to your existing cart, or click 'Reorder & Checkout' to proceed directly to the checkout page

Contact us immediately after you confirm that your family members have nothing to do with it. We will do our best to keep you happy :)

We take special care in packing your orders to prevent them from getting damaged during transit. If in an unfortunate incident you received damaged or incorrect products, we will work with you on a refund arrangement. Please contact us within 7 working days.

If you would like to cancel your orders, please do so within 24 hours after your order has been confirmed. However if the product is within our specified lead time or already shipped, we regret that we are unable to refund you anymore.

We regret to inform you that we cannot be held responsible for damage or loss due to the input of an incorrect address. Please check your details clearly and not give your snacks away!

Oh snack! If you have not received your items within 5 working days after you have been notified that your purchase is shipped, please contact us. Do allow 5 more working days for SingPost parcels.