FAQ

The American Heart association and Singapore Health Promotion Board recommends daily consumption to fight cardiovascular disease so we should start our heart healthy diet today. 

One handful of snacks or 30g is the rule of thumb for one day's consumption. The exact number to eat is listed here in our nutritional info page. You can take slightly more for raw snacks and lesser for roasted ones as they contain some salt. It's best to limit yourself to get the full nutritional benefits.

SnackFirst does not have a halal certificate at the moment but we can declare that it is a "No Pork, No Lard" establishment. Additionally, these snacks come from halal certified establishments:

1) All Gourmet nuts that come from Singapore, Malaysia and Thailand

2) All Old School snacks that come from Malaysia

3) Diamond Almonds (Raw)

4) Squirrel Walnuts (Raw)

5) Sunshine Raisins

6) Midnight Raisins

6) Go Big Figs

7) Ruby Cranberries

8) Juicy Apricots and Juicy Natural Apricots

9) Honey red dates

10) Chocolate Hazelnuts (Raw)

11) Plump Prunes

12) Summer Blueberries

13) Cheery Cherries

Some of our snacks contain shrimps, eggs and garlic so we have sorted out a range that is suitable for vegans. You can find the full range on this page.

You can do self collection after you order through the website. Contact us to check if your snacks are ready for collection. You can also contact us to do same day shipping for week days only (Additional $15).

Yes you can! When you check out, just specify the date (at least 2 working days) at the Additional Instructions to Seller box and we will arrange it accordingly. If we are unable to do so, we will message and inform you about it.

Yes it is possible, subject to snacks availability. 

However, we do charge an additional $15 for same day shipping, advance notice of 2 hours needed, cut off time at 3pm for week days. This is only for week days as we are closed on public holidays and weekends. Just add Express shipping to your cart. 

We offer free shipping within Singapore with no minimum amount! If the quantity is below 1kg or less than 3 x 200g bags, we will send them out via SingPost. For bigger quantity, a third party courier service will deliver the treats from 9am to 6pm from Monday to Friday. 

You will get a SMS and/or email to notify you that your snacks have been shipped out! All orders after 12pm will be considered the next working day. Please allow 1 to 2 more days during peak seasons and sales period. 

Most courier companies only deliver on weekdays from 9am to 6pm. It would be better if you can arrange with the courier company (usually Qxpress) on your available dates.

Contact us immediately after you confirm that your family members have nothing to do with it. We will do our best to keep you happy :)

Occasionally, we would like you to try our new products and show our appreciation for your continuous support. Furthermore, the party packs are convenient to contain your daily limit of snacks on the go. Win-win!

Currently, we do free shipping within Singapore. For shipping internationally, you will see the shipping charges reflected when you check out. 

Yes you can! When you check out, just state the message in the "Additional Instructions to Seller" box and we will add a card with your message into the parcel. Only for orders through our website and not through other online platforms.

The snacks are best consumed within 3 month. The best before dates are printed at the bottom of the packaging. Most of them be kept for around 8 to 9 months and we recommend to store them in the fridge. 

Yes you can but they are best consumed within 1 month and kept in air-tight containers (not in our bags if possible). For more than 1 month of storage, please keep them in the fridge!

Yes, you may do so to extend their shelf life and in air-tight containers! You may leave them out in room temperature before consumption but it's still the best to consume them within a month as some dried fruits may harden or become drier when kept in the fridge.

You can pay by the PayNow option when you check out. Follow the instructions to pay using your DBS Paylah, OCBC Pay Anyone or UOB PayNow applications. If you like to pay directly to our bank account, please contact us to find out more. We also accept GrabPay on our website.

First, choose the snacks that you like. Then, click Check out. You will brought to the page below. 

Enter the promo code in the red box above, click Apply and the discounts will be shown instantly to the products applicable. You can proceed with payment after which. 

We do have special price for bulk orders. For customised gifts and all queries, please contact us directly to discuss more.

All our products listed are packed at 200g for weekly consumption and 1kg for monthly consumption. If you are looking to purchase at a bulk or wholesale quantity, please contact us and we are happy to work out the details with you.

You need to have an account with us to access your order history and re-order your snacks.

1. Login to your account

After logging in, your dashboard page will load and under 'Order History', you will see your past orders.

2. Click the Re-order icon

3. A pop-up page will be shown and you will be able to review the snacks and quantity that you would like to re-order

4. Click 'Add to Cart' to add your selected snacks to your existing cart, or click 'Reorder & Checkout' to proceed directly to the checkout page

We take special care in packing your orders to prevent them from getting damaged during transit. If in an unfortunate incident you received damaged or incorrect products, we will work with you on a refund arrangement. Please contact us within 7 working days.

If you would like to cancel your orders, please do so within 24 hours after your order has been confirmed. However if the product is within our specified lead time or already shipped, we regret that we are unable to refund you anymore.

We regret to inform you that we cannot be held responsible for damage or loss due to the input of an incorrect address. Please check your details clearly and not give your snacks away!

Oh snack! If you have not received your items within 7 working days after you have been notified that your purchase is shipped, please contact us. Do allow 5 more working days for SingPost parcels.