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FAQ

Useful information

Nutritional information

What are the nutritional content of all the snacks?

Why should I eat nuts, seeds or dried fruits?

What is the daily intake limit?

Are our snacks Halal certified?

Which snacks are gluten free?

Which snacks are suitable for vegans or vegetarians?

Delivery

What are the delivery charges and methods?

What is the delivery lead time?

Is store pickup available?

Can I request for the courier to deliver at night?

What are the countries you ship to?

What if I found that the package is unsealed or tampered with?

Why are there small packets of samples in my delivery?

Storage and packing

What is the shelf life of the snacks?

Can I store the snacks at room temperature?

Can I store the snacks in the fridge?

Can I request to pack the 1kg into 5 x 200g or other smaller quantity?

Others

Besides credit cards, can I pay by bank transfer?

How do I input the promotional code during check out?

Can you do bulk orders, corporate gifts, wedding favours and other special requests?

How can I purchase in larger quantities?

Do you have a physical store?

Returns

Return policy

Damaged or incorrect products received

Cancellation

Incorrect shipping address

Shipment did not reach you

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